Background

Summary

A skilled communicator; able to establish rapport with members of diverse groups, and promote team cohesiveness. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.

Experience

Customer Care Lead

Perks.com
– Present (1 year 4 months)Little Rock, Arkansas
- Oversee Customer Care Department
- Develop and maintain relationships with vendors
- Answer users, clients, and vendor inquiries within the SLA
- Maintain good relationship with users/clients/vendors
- Work closely with Program Managers and Developers
- Responsible for researching user issues
- Assist in fulfillment of Gift Cards
(Open)1 recommendation
  • Amy Sadler
    Amy Sadler
    Customer Care Representative at Perks.com
    Earl is a great asset to the Customer Care Team at Perks.com. He has been there every step of the way through my training. Anytime I have a question or need help with an issue he is always here to help. I am very happy to have him as the lead of our...View

Commercial Insurance Underwriter

M.J. Kelley
– (1 year 5 months)
- Analyzed risk, Quoted & Wrote Commercial Insurance Policies
- Fielded Calls from Agents, Handle Quote Requests, Policy Questions & Resolve Problems
- Worked with Processing to Ensure Compliance, Quality & Audit Completion

Donor Services

Heifer International
– (6 months)Little Rock, Arkansas Area
- Corrected and Released AC Holds from Previous Day’s Transactions
- Handled Customer Service & Donation Calls
- Assisted in Troubleshooting Various System/Fulfillment Issues
- Created and Implemented New Way of Tracking and Storing Data for Daily AC Hold Issues

Sales Manager

Art Exchange
– (1 year 6 months)
- Oversaw All Sales of Art Promotions of Artists
- Handled All Personnel Decisions Including Personnel
- In Charge of all Ongoing Training as well as New Employee Training
- Developed Artist Database to Track Past and Present Clients and Past Promotions

Senior Loan Officer

Malcap Mortgage Company
– (3 years 10 months)Brentwood, TN
- Oversaw Loan Process from Loan Application to Closing for Residential and Commercial Loans
- Co-ordinated Loan Process with Buyers, Sellers, Title Companies, Lenders, Appraisers, Real Estate Agents, etc…
- Built Referral Sources by Targeting Potential Realtor/Builder Relationships

Branch Manager

PCMG Lending
– (2 years 3 months)Brentwood, TN
- Handled All Personnel Issues/Decisions
- Handled Basic IT Support in Setting up Users, Troubleshooting, etc…
- Designed Training Manual and Implemented Training Course for New Employees as Well as Continuing Education for Existing Employees
- Restructured Processing Procedures and Guidelines
- Developed Customer Database Which Tracked Past and Present Production to Help Retain Past Clients as Well as Identify Areas of Opportunity to Improve Quality and Efficiency
- In Charge of Marketing and Building Referral Sources on a Company Level
- Maintained Monthly/Quarterly Budgets

Regional Manager

Great American Mortgage
– (1 year 7 months)Lexington, Kentucky Area
- Handled All Personnel Issues/Decisions
- In Charge of Marketing and Building Referral Sources on a Company Level
- Maintained Monthly Budgets
- Restructured Processing Procedures and Guidelines
- Handled Training & Orientation for New Recruits

Senior Sales Consultant & Mentor

Carmax Auto Superstore
– (2 years 8 months)Nashville, TN
- Co-ordinate New and Used Car Purchases
- Assisted In Training be Serving as a Mentor for New Sales Consultants

Quality Control Manager & I.S. Liaison

Alfa Specialty and Alfa Vision Insurance
– (2 years)Brentwood, TN
- Audited Underwriting and Processing Files to Ensure Accuracy
- Monitored Customer Service Calls
- Handled New Employee Orientation as Well as Basic Training
- Worked Directly with IS Department on System Changes, Upgrades, etc…